Terms and Conditions

These terms and conditions (also called the site terms, conditions of use, or service terms) explain the main rules for accessing and using the High 5 Casino website, your player account, our games, promotions, and related services.

By visiting the site, creating an account, or using any part of the platform, you agree to follow these platform rules. The goal is simple: set clear expectations for how the service works, what we ask of players, and what you can expect from us as the operator.

Who Can Use High 5 Casino

High 5 Casino is intended for adults only.

To use the platform, you must:

• Be at least 21 years old (or older if your local rules require it).
• Be located in a jurisdiction where access to and use of the platform is allowed.

It is your responsibility to understand and follow the laws that apply where you live and where you are physically located when you access the site. We may restrict or block access in certain states, countries, or regions, and availability can change over time.

Setting Up Your Account the Right Way

When you register, you agree that:

• The information you provide (such as name, email, address, and other requested details) is accurate, complete, and kept up to date.
• Your account is registered in your own legal name and for your personal use.
• You will not create more than one account per person unless we explicitly allow it.

We may refuse, limit, or close accounts when we reasonably believe that registration information is false, duplicated, or being used to bypass restrictions.

Identity Checks and Account Verification

To help protect players, prevent misuse, and meet compliance needs, we may request verification at any time. This can include confirming your:

• Identity and age
• Address and contact details
• Ownership of a payment method or financial account
• Eligibility for specific offers or redemptions

Verification may be required before certain actions are approved, including withdrawals/redemptions, changes to account details, or when unusual activity is detected. If requested information is not provided within a reasonable period, account features may be limited while review is completed.

Keeping Your Account Secure

You are responsible for maintaining the confidentiality of your login details and for all activity that takes place through your account, whether or not you authorized that activity.

Your account must not be:

• Shared with anyone else
• Transferred or sold
• Used on behalf of another person

If you believe your account has been accessed by someone else, contact support as soon as possible.

Deposits, Withdrawals, and Account Balances

Payment methods may vary by location and availability. High 5 Casino may support options such as Apple Pay, Visa, MasterCard, Discover, Skrill, Trustly, and Bank Transfer, but we do not guarantee that every method will be available at all times or in every jurisdiction.

Important points to understand:

• Processing times, limits, and fees (if any) can differ by method and provider.
• Withdrawal or redemption requests may be reviewed before approval, including checks tied to verification, security, and compliance.
• We may pause or reject transactions where we reasonably believe there is fraud risk, chargeback risk, misuse, or incomplete verification.

Your displayed balance may include different coin types (for example, Game Coins and Sweeps Coins) that can follow different rules, including how they are used and whether they can be redeemed.

Bonus Offers and Promotion Rules You Should Know

Some offers come with additional bonus terms that apply alongside these service terms. Always review the specific promotion details shown in the offer messaging before you participate.

Common promotional conditions may include:

• Eligibility rules (including location-based restrictions)
• Playthrough or wagering requirements
• Time limits to use an offer
• Game restrictions (which games count toward requirements)
• Maximum redemption limits or conversion limits where applicable

Sweeps Coins, playthrough, and redemption basics (summary)

Where promotions involve Sweeps Coins:

• Wagering requirements may apply (for example, 1x or 5x depending on the offer).
• Slots typically contribute 100 percent toward Sweeps Coin playthrough, while table and other non-slot games may contribute at reduced rates (not exceeding 20 percent).
• Sweeps Coins may expire after 60 days of inactivity.
• Redemption minimums and maximums may apply (for example, minimum thresholds for gift cards or cash redemptions), and processing may take 1-5 banking days via third-party services.

Examples of current promotional types (availability may vary)

High 5 Casino may offer items such as a welcome no-purchase bonus, first purchase bonuses, and daily login bonuses. Some promotions may be excluded where prohibited and may not be available in certain jurisdictions (including specific US states). If there is a conflict between a promotion’s specific rules and these platform rules, the promotion’s specific rules will apply to that offer.

Game Access, Features, and Service Availability

We work to keep the platform available and functioning smoothly, but access can be affected by location, device compatibility, maintenance, software updates, internet connectivity, and technical issues.

We may add, remove, suspend, or limit games, features, promotions, or parts of the service at any time. This includes changes driven by providers, compliance needs, security concerns, or product updates.

Fair Play Standards and Prohibited Behavior

Using the platform means playing fairly and using the service as intended. You agree not to:

• Use the site for unlawful purposes
• Provide false or misleading information
• Engage in fraud, collusion, or attempts to gain an unfair advantage
• Abuse chargebacks or payment disputes
• Exploit promotions or referral systems in a way that defeats their intended purpose
• Attempt to manipulate games, systems, or promotional mechanics
• Use bots, scripts, automation tools, or unauthorized software
• Allow another person to access or use your account

We may review account activity to protect players and the integrity of the platform.

When We May Limit Service, Suspend Features, or Close an Account

We aim to act reasonably and proportionately. However, we may refuse service, limit access, withhold promotional benefits, freeze transactions for review, or close an account when we believe it is necessary to:

• Enforce these account rules and platform rules
• Complete verification or resolve inconsistent information
• Investigate suspected fraud, misuse, or prohibited behavior
• Comply with legal or regulatory obligations
• Protect the platform, other players, and our service providers

If an account is closed due to serious misuse (such as fraud or bonus abuse), promotional value and related benefits may be removed in line with applicable rules and review findings.

Handling Errors, Mistakes, and Technical Issues

From time to time, mistakes can occur - including display errors, incorrect bonus awards, game malfunctions, interrupted sessions, or incorrect balances caused by technical faults.

When this happens, we reserve the right to correct obvious errors and to address the impact of technical issues in a fair and reasonable way. This may include reversing incorrect credits, adjusting balances that were affected by a malfunction, or voiding outcomes that were clearly caused by a system error.

Responsible Gaming and Player Protection

Gambling should be treated as entertainment, not as a way to make money. If playing stops feeling manageable, consider taking a break and using available responsible gaming tools or limits where offered.

You can also review our responsible gaming information here: Responsible Gaming.

Our Content and Intellectual Property

The site and its content - including branding, logos, design, text, original graphics, software elements, and user interface - are owned by High 5 Casino or used under license.

You may not copy, reproduce, republish, distribute, or commercially exploit site materials without written permission, except where allowed by applicable law for personal, non-commercial use.

Third-Party Game Studios, Payment Providers, and Linked Services

Some parts of the platform are supported by third parties, such as game developers, payment providers, identity verification services, and other technical vendors. Their systems can affect availability, processing, and performance.

Links to third-party sites or tools may be provided for convenience. Where you choose to use third-party services, their own terms and policies may apply.

Limits on Liability (In Plain Language)

We take reasonable care to operate and maintain the platform, but we are not responsible for losses or damages caused by circumstances outside our reasonable control, such as:

• Internet or device failures on your side
• Interruptions or outages affecting networks or third-party providers
• Unsupported devices, outdated operating systems, or browser issues
• Force majeure events (for example, major service disruptions beyond our control)
• Misuse of your account or failure to keep your login details secure

Nothing in these service terms is intended to limit rights that cannot be limited under applicable law.

No Guarantees About Constant Access

The website, games, and services are provided on an “as is” and “as available” basis. We cannot promise uninterrupted access, constant availability, or error-free operation at all times.

Updates to These Service Terms

We may update these terms and conditions from time to time to reflect changes to the platform, operations, compliance needs, or player protections. The latest version posted on the website applies from the date it is published (unless we state otherwise).

We recommend checking this page periodically so you understand the current conditions of use.

Related Policies Worth Reviewing

These site terms are part of a wider set of policies that help explain how the platform operates. Depending on your activity, you may also want to review:

• Privacy Policy
• Cookie Policy
• Bonus-specific terms shown within each promotion
• Any AML/KYC or verification-related disclosures provided during registration, purchases, or redemptions

Contact High 5 Casino Support

If you have questions about these site terms, your account, verification, payments, or promotions, contact our support team:

• Email: support@high5casino.com You may also use the on-site chat and FAQ options where available.

Using High 5 Casino means following these platform rules so we can maintain a safer, fairer experience for everyone. Continued access to the site and services indicates your ongoing acceptance of the current terms as posted.