Cookie Policy

This Cookie Policy explains how High 5 Casino uses cookies and similar technologies when you visit our website, create an account, or use our services. It describes what cookies are, why we use them, what types may be placed on your device, how you can control them, and how your choices may affect site features.

This policy should be read alongside our other privacy-related notices and terms available on our site, including our main brand page at High 5 Casino.

Cookies, Explained in Plain English

Cookies are small text files that websites store on your computer, phone, or tablet when you browse. They help websites remember information about your visit - like your login state, language settings, and other preferences - so the site can work smoothly and feel consistent each time you return.

We may also use similar technologies (such as pixels, SDKs, tags, and local storage). For simplicity, this policy refers to all of these as “cookies” unless stated otherwise.

Why We Use Cookies - Function, Safety, and a Better Experience

Cookies help us operate and improve the site in several key ways:

• Website functionality : keeping pages working properly, remembering settings, and supporting account-related actions.
• Security and fraud prevention : helping detect unusual activity, reduce abuse, and protect accounts.
• Performance and reliability : measuring loading times, spotting errors, and improving stability across devices and browsers.
• Analytics and insights : understanding how visitors use the site so we can improve navigation, content, and usability.
• Personalization and marketing (where permitted): showing offers or messages that are more relevant based on how you interact with the site.

Cookie Types We Use (and What They Do)

Different cookies serve different purposes. Some are set by High 5 Casino (first-party cookies) and some may be set by partners (third-party cookies).

Essential Cookies - Keep the Site Running

Essential cookies are required for core features to work. They may support things like:

• account login sessions and authentication
• page routing and basic site operations
• security safeguards and abuse prevention
• saving your cookie consent status

Because these cookies are necessary to provide the service, they generally can’t be switched off through our cookie tools. You can still block them in your browser, but parts of the site may not work correctly.

Functional Cookies - Save Your Preferences

Functional cookies help the site remember choices you make, such as:

• language and region preferences
• display and accessibility settings
• saved selections that improve convenience on future visits

If you disable these, some personalization features may reset each time you visit.

Performance and Analytics Cookies - Help Us Improve

These cookies help us understand how the site is used and how it performs. They may collect information such as:

• which pages are visited and for how long
• clicks, scrolling behavior, and navigation patterns
• error events (like failed page loads)
• device and browser info (to help with compatibility fixes)

We use this data to improve speed, reliability, and user experience. Analytics data is typically aggregated or pseudonymized, and it is used to improve the service rather than to directly identify you.

Marketing Cookies - Relevant Messaging (When Allowed)

Marketing cookies may be used to:

• measure the effectiveness of promotions and campaigns
• limit how often you see certain messages
• tailor marketing based on your interactions, subject to your consent and applicable law

If you decline marketing cookies, you may still see promotions, but they may be less relevant.

First-Party vs Third-Party Cookies

Some cookies are placed directly by High 5 Casino to support site operations. Others may be placed by service providers that help us deliver secure, stable, and measurable services. These third parties may include:

• analytics providers (to understand usage and performance)
• security and fraud-prevention services (to protect users and the platform)
• customer support tools (such as chat functionality)
• payment and transaction support services (where applicable for processing, verification, or risk checks)

Third-party cookies (and similar technologies) are governed by those providers’ own privacy practices. We aim to work with providers that maintain appropriate safeguards and limit data use to the services they provide to us.

Cookie Duration - Session vs Persistent

Cookies may be:

• Session cookies , which expire when you close your browser.
• Persistent cookies , which remain for a set period or until you delete them. These help remember settings and recognize returning visitors.

How long a cookie stays on your device depends on its purpose and configuration.

Your Choices - How to Manage, Disable, or Delete Cookies

You control cookies in two main ways:

1. Browser settings Most browsers let you block cookies, delete existing cookies, or set rules for specific sites. You can typically find these controls in your browser’s privacy or security settings.
2. Device controls On some devices (especially mobile), you can limit ad tracking, reset advertising identifiers, or control tracking permissions at the operating system level.

If you delete cookies, you may need to re-enter certain preferences (including cookie choices) the next time you visit.

What Happens If You Block Cookies

Blocking or restricting cookies can change how the site behaves. For example:

• you may be logged out more often
• certain pages may not load correctly
• preferences may not save between visits
• security features may not function as intended
• some support tools (like live chat) may not operate reliably

Essential cookies are especially important for a stable, secure experience.

Consent and Legal Bases

Where required by law, we will request your consent before placing non-essential cookies (such as certain analytics or marketing cookies). In other cases, we may rely on legitimate interests for essential operational cookies, such as maintaining security, preventing fraud, and delivering a reliable service.

You can update your cookie preferences at any time through your browser settings, and where available, through our on-site consent tools.

“Do Not Track” Signals

Some browsers offer a “Do Not Track” (DNT) setting. Because there is no consistent industry standard for responding to DNT signals, our site may not respond to them uniformly. We continue to evaluate privacy-forward controls as standards evolve.

Policy Updates - Staying Current

We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or how our site operates. When we update it, we will revise the effective date on the page (or otherwise indicate when changes were made). Continued use of the site after an update means the updated policy applies to your ongoing use.

Questions or Privacy Requests - Contact Us

If you have questions about this Cookie Policy or privacy-related requests, please contact our support team at support@high5casino.com. You can also check our on-site help resources if you need quick answers about account or site settings.